Privacy Policy

Effective Date: 9/1/2025
Last Updated: 9/1/2025

Surface Home Solutions LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, sales process, and service offerings.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, physical address, and payment information.

  • Service Information: Details related to your home, such as roofing, gutters, or other surfaces we service.

  • Usage Information: When you visit our website, we may collect data such as IP address, browser type, and site usage.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services.

  • Process payments and complete transactions.

  • Schedule and manage service appointments.

  • Communicate with you regarding your account, service updates, promotions, or offers.

  • Comply with legal obligations.

3. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processing, scheduling software, or marketing support).

  • Legal Requirements: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • The right to access the data we hold about you.

  • The right to request correction or deletion.

  • The right to opt-out of certain data uses (such as marketing communications).

To exercise these rights, contact us at the details below.

6. Cookies & Tracking

Our website may use cookies or similar technologies to improve user experience, analyze site usage, and deliver personalized content. You can adjust your browser settings to refuse cookies, but some features may not function properly.

7. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.”

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Surface Home Solutions LLC
2014 Spaulding Avenue
West Dundee, Illinois, 60118
(224) 888-1136
info@surfacehomesolutions.com